customer service Archives - Paradiso Presents

Characteristics to Avoid in Your Agency’s Next Hire

by Chris Paradiso | Jun 11, 2018 | Blog, branding, customer service, independent insurance, small business

Share This: by As I travel around the country speaking, I ask, “what is your agency’s number one issue?”, and no matter where I am, I always receive the same answer- hiring. With the lack of people looking to set into the insurance world, the biggest...

Building Trust through Transparency

by Chris Paradiso | Jan 19, 2016 | customer service

Share This: by Trust is the key to customer relationships, the key to successful marketing, and the one secret ingredient that engages an audience to follow you.. When it comes to communicating and interacting with your customers, personalizing an experience that...

Customer Service vs Customer Experience in the Insurance Industry

by Chris Paradiso | Dec 22, 2015 | customer service

Share This: by Many people are confused about the difference between customer service and a customer experience. Are you one of them? If so, we’re here to help. Let’s dive into it and dissect the difference between the two. First, let me back up and tell you why...

Outside-In VS. Inside-Out Customer Experiences

by Chris Paradiso | Sep 24, 2015 | customer service

Share This: by In the world of “customer experience,” formerly known as “customer service,” what’s the difference between outside-in and inside-out? Inside-out thinking for your agency means your focus is on the agencies processes, systems, and insurance...

Being the “Gold Standard” to Your Clients

by Chris Paradiso | Aug 11, 2015 | customer service

Share This: by I recently went on a company trip that our agency had qualified for, a European cruise. From the second I walked on that boat, the staff of 450 addressed me as Mr. Paradiso. During our 8 day stay on the boat there were several things that surprised me...