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Customer Service vs Customer Experience in the Insurance Industry

Customer Service vs Customer Experience in the Insurance Industry

by Chris Paradiso | Dec 22, 2015 | customer service

Share This: by Many people are confused about the difference between customer service and a customer experience. Are you one of them? If so, we’re here to help. Let’s dive into it and dissect the difference between the two. First, let me back up and tell you why...
Being the “Gold Standard” to Your Clients

Being the “Gold Standard” to Your Clients

by Chris Paradiso | Aug 11, 2015 | customer service

Share This: by I recently went on a company trip that our agency had qualified for, a European cruise. From the second I walked on that boat, the staff of 450 addressed me as Mr. Paradiso. During our 8 day stay on the boat there were several things that surprised me...

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